1. The Unconditional Free Reship Guarantee
We are the only luxury atelier offering an unconditional 100% Free Reship Guarantee. If your parcel experiences any of the following occurrences:
- Held or confiscated by customs in any jurisdiction worldwide
- Transit delay exceeding 14 business days from date of dispatch
- Damaged or mishandled by the postal courier during final-mile delivery
We will immediately dispatch a replacement bag handcrafted to the exact same specifications at 100% our expense. You do not pay a single additional cent.
2. How Triangle-Route Shipping Works
Traditional direct airmail packages frequently face customs inspection and hefty VAT/duty charges. To protect our clients, we pioneered the Triangular Forwarding Architecture:
- Leg 1 — Specialized Air Freight: The parcel leaves our atelier and enters a dedicated international customs-free transit corridor.
- Leg 2 — European/Local Hub Clearance: The package is transferred to our partner distribution hub where duties are pre-settled in bulk under internal domestic manifests.
- Leg 3 — Final-Mile Domestic Handover: A local national courier (FedEx/UPS in the USA, Royal Mail in the UK, Chronopost in France, DHL in Germany) delivers the parcel directly to your door as a standard domestic package.
3. Neutral & Ultra-Discreet Packaging Standards
All FG LUXE orders are packaged under strict anonymity guidelines:
- Double Heavy-Duty Carton: The inner luxury boutique box is cushioned inside a rigid 5-ply corrugated cardboard box engineered to resist up to 50 kg of external crush pressure.
- Moisture & Aroma Shield: Sealed inside a waterproof polyethylene barrier that protects the delicate leather scent from humidity variations in transit.
- No Brand Signage: Outer shipping labels contain no references to luxury goods, bags, or fashion brands, ensuring total peace of mind at your doorstep or apartment concierge desk.
4. Regional Delivery Timelines
| Destination Country | Local Courier Partner | Transit Days | Guarantee |
|---|---|---|---|
| USA | FedEx Priority / UPS | 4 - 7 Days | Free Reship |
| United Kingdom | Royal Mail Special / DPD | 5 - 7 Days | Free Reship |
| France & Germany | DHL Express / Chronopost | 5 - 8 Days | Free Reship |
| Canada | Canada Post / UPS | 5 - 8 Days | Free Reship |
| Australia | Australia Post Express | 6 - 8 Days | Free Reship |