1. Absolute Discretion & Confidentiality
At FG LUXE, we serve high-profile individuals, collectors, and luxury enthusiasts across 50+ countries. We recognize that complete confidentiality is essential. We treat your personal data with extreme care, utilizing military-grade encryption and strict privacy protocols.
2. Information We Collect & How It Is Used
We operate on a strict data-minimization model. We collect only what is strictly necessary to craft and deliver your order:
- Delivery Information: Recipient name, destination shipping address, and contact telephone number required by DHL/FedEx couriers.
- Preferences & QC Approvals: Specific leather, hardware, and stitching preferences communicated via WhatsApp to ensure tailored artisanal precision.
3. Zero-Logging & Automated Data Purging
Unlike conventional e-commerce corporations, we do not monetize, sell, or rent your personal data to any third-party advertisers. Once your parcel has been delivered to your doorstep and you confirm satisfaction, all shipping records and identifying information are permanently expunged from our operational registers.
4. Encrypted Communications
All direct inquiries, 4K QC inspection video transfers, and sourcing discussions take place via WhatsApp's end-to-end encrypted protocol. Neither third-party intermediaries nor outside entities can intercept your communication with the FG LUXE concierge team.
5. Packaging & Exterior Anonymity
Every parcel is shipped in double-walled, heavy-duty plain cardboard boxes with no exterior branding, logos, or commercial retail names. Customs declaration documents list neutral categories (e.g. "Sample Leather Handicraft" or "Home Accessory") with minimal declared value to guarantee 100% duty-free delivery and zero unwanted attention.
6. Contact Regarding Privacy Inquiries
If you have any specific requirements regarding pseudonymous shipping, delivery to concierge pick-up points, or immediate data destruction, simply inform your WhatsApp concierge when placing your order.