1. Craftsmanship & Quality
What does "1:1 Mirror Grade" mean at FG LUXE?
Our 1:1 Mirror Grade bags are created to be virtually indistinguishable from authentic boutique pieces. We purchase original bags directly from luxury boutiques, deconstruct them pattern by pattern, and source the identical European leathers (e.g. Haas, Roux, Degermann, Tanneries du Puy). Every stitch count, edge-paint bevel, metal alloy density, and microscopic serial stamp is replicated with master precision.
Is genuine European leather used?
Yes, absolutely. We strictly import genuine French and Italian calfskins, including authentic Togo, Epsom, Clemence, Swift, Caviar, and Box calf. The leather has the exact organic grain depth, buttery hand-feel, and unmistakable natural leather scent of the original houses.
Will the hardware fade, rust, or peel?
No. Unlike mass-market replicas that use lightweight zinc alloys with thin spray coating, our hardware is machined from heavy solid brass and palladium alloys, finished with authentic multi-layer 24k gold or palladium electroplating. It possesses the exact authentic weight, mirror-polished chamfers, and hand-engraved laser font precision.
2. Ordering & Live QC Verification
How do I place an order?
We operate exclusively via private 1-on-1 concierge on WhatsApp. Simply send us a screenshot or link of the bag you desire. Our concierge will confirm availability, leather options, hardware finish, and pricing within 3 minutes.
Do I get to inspect my exact bag before it ships?
Yes, this is our signature guarantee. Before any parcel is sealed, our atelier records an ultra-high-definition 4K inspection video and macro close-up photos of your specific item, showing the serial number, stitching angles, corners, interior lining, and hardware engraving. Nothing ships without your 100% written approval.
What if I am not satisfied with the QC video?
If you notice any detail that does not meet your high standards during video inspection, our artisans will immediately replace or re-craft the piece for you, or we will issue an instant, no-questions-asked refund.
3. Discreet Shipping & Customs Guarantee
How long does delivery take?
Standard delivery takes 4 to 7 business days to the United States and United Kingdom, and 5 to 8 business days to Europe, Canada, and Australia via our priority triangle express line. Full tracking numbers are updated directly in WhatsApp.
What happens if a parcel is held by customs?
You carry zero customs risk with FG LUXE. Because we utilize double-boxed neutral packaging and specialized duty-free triangular shipping routes, customs retention occurs in less than 0.2% of shipments. If customs issues ever arise or if a package is delayed over 14 days, we will immediately send a full, free reshipment at our expense.
Still have questions? Our concierge is available 24/7.
Chat with Our Concierge